Support
Our goal is to make PhotoFold the best and easiest-to-use photo organizer. Tell us what could work better.
Operator (registered name): 长沙县星沙小妄图网络技术服务工作室
Email: service@wtmade.cn
Help and privacy requests: contact support. Keep your feedback reference.
Common questions
Why hasn't free space increased after deletion?
Apple Photos usually moves items to Recently Deleted first. Permanently delete them there only after checking them, then allow time for storage figures to update. Permanent deletion cannot be undone; iCloud Photos can synchronize deletions to other devices.
Does compression remove my originals?
Generating a result does not authorize deletion. Review the result and explicitly choose how to handle the original. Pending video results can use app storage; resolve them before starting another batch if the app asks you to.
What if compression is interrupted or storage runs low?
Reopen the app and review any recovered completed results. The video that was still encoding may restart from the beginning. Free up working space or use smaller batches; keep originals until you have checked the output.
Why are some items missing or skipped?
Check PhotoFold's Photos permission in iOS Settings. Limited access shows only authorized items. Originals stored only in iCloud, unsupported formats and the selected filters can affect scanning and compression. Allow downloads when prompted if you want the required original transferred from Apple.
Are my photos, chat screenshots or sensitive-content results uploaded?
No. Recognition runs on your device and suggestions require your review. Optional rewards and feedback use the separate online data described in the Privacy Policy.
How do I restore Pro or cancel a subscription?
Use Restore Purchases on the Pro page with the original purchasing Apple Account. Manage Monthly Pro in iOS Settings → Apple Account → Subscriptions. Deleting the app or buying Lifetime Pro does not automatically cancel Monthly Pro. For an Apple refund request, visit Report a Problem.
Why hasn't a reward appeared?
Allow rewards networking, sign in to the same rewards account, and synchronize. Local progress is not confirmed Pro access. Follow the activity's eligibility rules and complete Apple's code redemption; closing the redemption screen alone is not completion. An expired, used or region-ineligible code cannot be redeemed. Tell us the activity and displayed error, but do not send a full unused code or account password.
How do I delete my rewards account or feedback?
Open the account/network settings in Achievements & Redeem to delete the rewards account. This does not cancel Apple subscriptions or delete system photos. For feedback or privacy requests, contact us with the feedback reference. Current versions have no separate product-analytics toggle; contact support about any historical records.
Send feedback
Tell us the steps, what you expected and what happened. Text is enough; this form has no photo or video upload. Do not include passwords, private media, identity documents or unused offer codes.